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Prices
All our prices are clearly displayed. The price that you see is the price that you pay. All taxes have been included. The charges for postage and packing are as set out on the Delivery & Postage page. On ordering the customer automatically receives details of the contract setting out all prices and shipping costs.
Payment
We accept all major credit/debit cards and cheques. Cheques to be accompanied by cheque guarantee card number (please write this on the back of the cheque). Unfortunately we cannot at this time accept American Express. Payment will be debited at the time of placing the order or within 3 working days of the order being received. If you are paying by cheque the goods will not be dispatched until your cheque has cleared.
Delivery
Orders are usually despatched within 24 hours of clearance of funds. Further details can be found on our Delivery & Postage page.
Out of Stock Items
Any out of stock items will be sent once we receive the order from the suppliers at no extra cost to you. You will be made aware of any delay by email.
Consumer Law
We promise to meet our obligations under the consumer protection laws currently in force, which includes:
- The Trade Descriptions Act 1968
- The Consumer Credit Act 1974
- The Unfair Contract Terms Act 1977 and the 1994 Regulations
- The Sale of Goods Act 1979
- The Supply of Goods and Services Act 1982
- The Consumer Protection Act 1987
Our Details
We provide our full contact details on our website including our telephone number, address for correspondence and our e-mail address.
Contracts & Statutory Rights
These Terms and Conditions do not affect your statutory rights as a consumer as required by the Code of Practice.
Refunds
We offer an immediate product exchange or refund (excluding postage) if the goods arrive faulty, damaged or are different from those the consumer ordered, taking into account the original method of payment.
Guarantees
We offer a full money-back guarantee on all our goods. Should any be found to have faults we offer a replacement at no cost to the customer - excluding incorrectly ordered items. This guarantee does not affect the buyers' statutory rights.
Receipts, Bills and Settlement Errors
We always provide a receipt with the goods. We promise to correct any errors in bills, receipts or payments as soon as possible.
Handling Complaints - Customer Feedback
We welcome all feedback on our service and would encourage you e-mail us at any time with any suggestions or complaints that you might have. If you feel it necessary to make a complaint you can be assured that we will address your complaint as a matter of priority. Only in this way can we provide a better service to you the customer. Please contact us at info@acebeauty.co.uk.
Customer Support and Service
Our customer support can be contacted on 01277 201200. This will normally be available from 10:00 - 18.00 Mon-Fri or you can e-mail us at info@acebeauty.co.uk.
With Regards to Product Pictures and Descriptions:
We have done our utmost to ensure that we provide accurate information about all our products. However, ACEbeauty cannot guarantee the product pictures and descriptions to be completely accurate and denies all and any liability.
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